How to Contact Hero Technical Support

If you need assistance with Hero, our technical support team is here to help. We offer four convenient ways for you to get in touch with us. Choose the channel that works best for you below:

1. Phone Call (Direct Line)

For immediate assistance over the phone, you can reach our dedicated technical support line.

• Phone Number: [phone]

• Instructions: When prompted, press extension 1 to be connected directly to Hero support.

2. Live Chat

Get real-time help right from your screen.

• How to use: Click on the chat bubble icon located in the bottom-right corner of the Hero platform or our Help Center. 

• How it works: Our AI Agent will greet you first to try and answer your question instantly. If the AI Agent cannot resolve your issue, you can request to be connected directly with one of our live technical support specialists.

3. Web Form

If you prefer to log a detailed request, you can submit a support ticket through our online form.

• Please fill out the Hero Web Form to submit your ticket. A member of our team will review it and get back to you via email.

4. Email

You can open a support ticket at any time by sending us a direct email.

• Support Email: [e-mail] 

  • Note: Sending an email automatically creates a ticket in our system, and our team will respond to you as soon as possible.