FAQ – SchoolMint Hero Software Update

This FAQ provides answers to common questions regarding the transition to the updated version of SchoolMint Hero. It is intended to support your team during this change and ensure a smooth relaunch experience.

• Why are we upgrading to the new version?
  • The new version includes performance improvements, enhanced security features, and a streamlined user experience based on customer feedback.
• What are the key changes in this version?
  • You can view SchoolMint Hero features and helpful migration information here.
• Do users need to take any action before moving to the updated version?
  • Every summer, Hero archives data from the previous school year. This archive affects all behavior-tracking data, including students’ Behavior Histories and Reports. At the end of the school year, all relevant reports in Hero can be exported to a CSV file so that data can be referenced easily in the future, if applicable.
• Will schools need to reconfigure their Hero site from scratch?
  • No, the following items will be migrated to the updated version of Hero to use for the 25-26 school year:
    • Behavior Codes and Actions
    • Bell Schedules
    • Email Notifications
    • Interventions
  • The following items will need to be reestablished and reconfigured before the start of the 25-26 school year:
    • SFTP credentials for exports to Hero
    • Student, Schedule, and Faculty Imports in Hero
• What needs to be done this summer so that schools have a successful relaunch on Hero for the 25-26 school year?
  • Create SFTP credentials and reestablish data connection
  • Configure automatic student and schedule imports
  • Import a one-time faculty file
  • If applicable:
    • Review and update behavior codes, reactions, and notification templates
    • Configure Events for the 25-26 school year
    • Review and edit Bell Schedules
  • Select Active Terms at the start of the school year (post a successful schedule import)
• How will training be provided for the new features?
  • We provided live webinars (see resources below) and updated user guides. Details will be repeatedly shared via email throughout the next couple of months and posted in the Help Center.
• Who can I contact if I have issues or questions after the update?
  • Please reach out to our support team or your account manager.
• Is it possible to revert to the previous version?
  • No, the updated version of Hero will be the only supported platform.

Webinar Details: 

• SFTP Connection and Imports
  • On July 8, 2025, we hosted a webinar on navigating the import of students, schedules, and faculty on the new Hero platform. Please use this link to access the recording and relevant resources. 
     
• Bell Schedules, Calendar View, and Write-back Exports
  • On July 15, 2025, we hosted a webinar on navigating bell schedules, utilizing the calendar view, and creating exports. Please use this link to access the recording and relevant resources. 
    
     
• Relaunching on the Updated Version of Hero
  • On July 21, 2025, we hosted a webinar on relaunching your school year on the new Hero platform. Please use this link to access the recording and relevant resources.