Installing a Hero Desktop Printer on Windows

To ensure that your PT1000 Desktop Printer or any other printer works properly and prints passes without any issues, it’s essential to install the correct driver. Some printers may require this specific driver file for compatibility, while others might not need it. Installing this driver ensures that your computer and printer communicate effectively, which is necessary for printing your passes seamlessly from SchoolMint Hero.

Step 1: Download the Driver

Before proceeding with the installation, please [click here] to download the necessary driver for the PT1000 Desktop Printer. This file is required for the proper setup of your printer.

Step 2: Install the Driver

Once you have downloaded the driver, follow these steps to install it. Please note that this installation needs to be performed by someone with full administrative rights to the computer, such as an IT person, to ensure it is completed successfully.

1. Locate the downloaded driver file in your computer's download folder or where you saved it.

2. Right-click the file and select Run as Administrator to start the installation process.

3. Follow the on-screen instructions to complete the installation.
   
   

Step 3: Configure the Printer with Zadig

Once you have installed the drivers and connected your PT1000 Desktop Printer, follow these steps to ensure the proper configuration using the Zadig app:

1. Open the Zadig app.
2. Under the Options dropdown, make sure List All Devices is selected.
   
   
   
3. From the dropdown menu, select your PT1000 Desktop Printer.
   
   
   
4. On the right side of the Zadig window, make sure WinUSB is selected as the driver. Then, click on Install or Replace Driver to update the driver for your printer.
   
   
   

Step 4: Restart Your Computer

To apply all changes correctly, please restart your computer. This step ensures your system fully recognizes the new driver and configuration.

Step 5: Test the Printer

After restarting, please follow these steps to ensure the printer is working properly:

1. Make sure the printer is connected to your PC via USB, and it is turned on.
2. Check that the printer has the paper loaded correctly.
3. Confirm that your track codes are set up correctly to print passes in the SchoolMint Hero.
4. Before printing a test pass, you may want to clear the Printer Spool if you do not want Hero to print all previously sent print jobs to this printer. If the spool is not cleared, all pending print jobs will be processed the first time you attempt to print using the steps above.
5. Print a test pass to verify that the installation was successful.
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If the printer is not functioning correctly or you encounter any issues during installation, please contact our Tech Support team for further assistance. We’re here to help!