Oscar Ayala

Note: This article is for users with the "Manage Incidents" privilege. For incidents to be created, we need to configure them first by adding types, places, and referrals.  Getting to the Incident ...

Note: This article is for users with "Manage Users" privileges only. There are multiple types of privileges that allow users to configure, create, or finalize Incidents. Getting to the roles page: ...

There are two ways a user can have to handle incidents in Hero:Create Incident: This feature enables users to create and submit an incident with all the necessary details, allowing another user wit...

  How do I access the daily activity report? To access the daily activity report, users must have a role with the "View Daily Activity" privilege type. Most roles have this by default, but if you d...

There are only two ways to create guardian accounts:Through the student upload, if the guardian's emails are in the import file. The guardian account is automatically created when the guardian is m...

Whenever we track students, we can leave notes in case the user wants to add additional information to the tracked behavior. This pop-up shows when we go to Behavior > Students > Search and select ...