Michelle McNamara

The login page for SchoolMint Hero has two single sign-on (SSO) options: Login with Google and Microsoft. Read below to understand the prerequisites to use SSO. Prerequisites to use Google SSOYour ...

Student photos can be updated individually or in bulk. Navigate to the relevant section to learn more.  Individual Photo Upload Bulk Photo Upload Individual Photo Upload To individually add a ph...

Throughout the school year, schools often want to reset tracked behavior codes. For example, at the start of a new quarter or semester, you may want students to begin with a clean slate. To accompl...

What's included in this article:  Creating Student Accounts Activating Student Accounts Resetting Student Passwords after Activation Creating Student Accounts Student accounts are created in one...

A user with School Administrator privileges can access Kiosk Mode from the Dashboard. Select the Kiosk Mode button in the upper right corner.    Tip: Users with the "school" user type can access...

If you are having trouble logging in to SchoolMint Hero, use the role-specific resources below. Administrator or Staff User Troubleshooting Steps: Did you forget your password? Follow these steps ...

Schools can work collaboratively with their District IT to automate their student and schedule files into SchoolMint Hero. This playbook provides you with the tools you need to have the most up-to-...

Welcome to SchoolMint Hero! We understand that navigating technical support and customer experience services can sometimes be confusing. This article aims to clarify the distinction between the two...

It's easy to submit a ticket to our Technical Support team using the link below: Submit a Ticket   What is a Good Ticket Subject? The subject line is the most important part of your customer suppor...

If class rosters are missing for ALL or MOST of your teachers, then it is most likely an issue with the active terms or bell schedule reference codes. Please refer to these resources for more infor...