Michelle McNamara

What's included in this article:  Creating Student Accounts Activating Student Accounts Resetting Student Passwords after Activation Deactivating Student Accounts Creating Student AccountsStudent a...

A user with School Administrator privileges can access Kiosk Mode from the Dashboard. Select the Kiosk Mode button in the upper right corner.  Tip: Users with the "school" user type can access Kios...

If you are having trouble logging in to SchoolMint Hero, use the role-specific resources below. Administrator or Staff User Troubleshooting Steps: Did you forget your password? Follow these steps ...

Schools can work collaboratively with their District IT to automate their student and schedule files into SchoolMint Hero. This playbook provides you with the tools you need to have the most up-to-...

Welcome to SchoolMint Hero! We understand that navigating technical support and customer experience services can sometimes be confusing. This article aims to clarify the distinction between the two...

It's easy to submit a ticket to our Technical Support team using the link below: Submit a Ticket   What is a Good Ticket Subject? The subject line is the most important part of your customer suppor...

If class rosters are missing for ALL or MOST of your teachers, then it is most likely an issue with the active terms or bell schedule reference codes. Please refer to these resources for more infor...

Updating your school calendar is important. Correctly configuring exclusion dates in SchoolMint Hero will help you avoid assigning an action to a student during a date when no actions can take plac...

Setting new Active Terms at the beginning of a school term or semester is important in making sure the attendance data collected is accurate and will ensure that your teacher and student rosters ar...

    Schoolwide Points Report The Schoolwide Points Report provides a list of all students and the total number of points they have earned over a period of time, as well as the available numb...